The truth is if you think a professional is expensive; wait until you hire an amateur. The underground market seems affordable on the surface, but in the long run, it isn’t.
You must hire a service (any home service) that is insured. Insurance protects both the homeowner and employees of the company, from personal liability.
Yes! There is no better compliment than that of a kind referral. We will issue a $25 credit to any existing client for their referral when the referred hires us for recurring services and a $25 savings to our new client after their 3rd recurring visit.
Since 2004! We are locally owned and operated. We are your neighbours, and we’ll treat you as such!
Yes! Your safety and protection is the top priority. The founder and president of Immaculate Clean is married to a 26-year veteran police officer so we’ve seen what can happen when security is less valuable than profits to a small business.
Our Cleaning Techs (“Service Reps”) are employees. Thoroughly vetted and background screened and trained by an experienced Training Supervisor.
No. We are locally owned and operated since 2004. We live in the community and raise our families here.
Absolutely. You’d be shocked at who does not pass and therefore not hired. We rely on the proven professionals at C4 Operations to conduct all screenings. We only hire those who are aligned with our company core values. Integrity, strong character, consistency and compassion are the key to our success. Our people set us apart!
Yes, our employees must be able to read and speak English. There are no language barriers to doing business with Immaculate Clean Inc. We do not utilize illegal labor which is typical with many services. For security reasons, be sure you are dealing with a legitimate service.
Yes, for your convenience we accept VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER
No! You can cancel at any time. We just ask for a minimum of 48 business hour notice. But we do have a DISCOUNT program for our Pre-Paying VIPs that offers substantial savings on every cleaning. You’ll only sign our non-compete agreement and commit to our on-time payment policy when you hire us.
On the day that service is rendered. You can pay by check, secure autopay by credit card or cash. We require a 50% non-refundable prepayment for all initial and one-time-only cleanings. This allows us to book your spot on our schedule and assign a Service Team to fulfil your required service.
We guarantee our work. If we have not met your expectation, we will return to correct any oversights. Please call our office ASAP to report your concern (within 24 hrs following service completion).
We will schedule your service on a day and time that is convenient for your schedule, and that also fits into our current schedule of clients. We assign a regular Service Rep and a consistent arrival time. We clean Monday through Friday, between 8:00 and 5:00 p.m. We offer morning and afternoon appointment windows.
We only work Saturdays during the busy holiday season (November through early January), upon mutual agreement as not to cause inconvenience to the homeowner and staff.
We love them, and we’ll treat them like our own. We will note special instructions on your Service Rep’s work order to ensure that your pets never experience stress or anxiety while we are servicing your home. We consider your pets to be your family members. We must be able to work efficiently inside your home, without distraction or obstacle. Clear expectations will always be discussed before we ever proceed to service a home with furry family members. We are all pet lovers at Immaculate Clean!
No. Our clients provide a secure form of entry. Our employees are carefully screened and trained. Many of them have been with us for years! Meet our employees HERE
We bring all the necessary equipment and supplies to ensure the cleanliness and safe sanitizing of your home. Our products are professional grade, and our cleaning supplies are EPA registered and slow the spread of the viruses, to include, COVID-19.
We conduct criminal background checks on every prospective employee, also verify job history and conduct employment verifications. Our outstanding record of quality hiring and our low employee turnover sets us apart. Safety and security always remain at the top of our priority list. We do recommend that you secure important personal belongings that cannot be replaced. This is a recommendation for all homeowners when you invite guests into your home, and not just when hiring any home service providers.
Give us 48 business hour notice about your change request, and we will always accommodate to the best of our abilities. Do You Offer Add-On Services? Yes, we do. Bed linen changes, interior oven and refrigerator are available as Add-On services for our recurring clients. You just need to request in advance of your scheduled service day. We will let you know what the added fee will be.
No, it’s not expected, but it is considerably appreciated for a consistent job well done.
Just tell us what day works best for you. We have a large number of staff members and can accommodate most requests..
Many of our recurring clients do have a Top To Bottom Deluxe Cleaning annually to maintain those out-of-reach places that are not included in our weekly, bi-weekly, every 4-week maintenance service routine. We typically offer a deep discount to our recurring clients in the Spring or Fall season to have the home deep cleaned, top to bottom!